The Conflicting Conventions of Care: Transformative Service as Justice and Agape
This paper examines the conflicts and unintended consequences arising from diverse social conventions within transformative service systems. Using convention theory and a 10-year ethnographic study of a community-based palliative care initiative in Kerala, India , the authors propose a dialectical transformative service system framework . This framework synthesizes the calculative, conflict-ridden regime of justice and the noncalculative, altruistic regime of agape . The regime of justice is built on civic conventions at its core and supported by industrial, inspired, market, domestic, and fame conventions, whereas the regime of agape promotes selfless love and solidarity, transcending transactional relationships. The study enriches transformative service research by providing a micro-level understanding of disputes, their reconciliation, and the role of morality in service delivery, particularly within health and caregiving. The study focuses on the community palliative care mod...